Cleaning & Restoration Newton IA

HUGE kudos and shout out to Selena, Xavier, Paul, and Jason at Integrity Cleaning. They were all just lovely to work with - friendly, engaging, awesome. I am a customer service trainer and own a business that provides CS training, so this is especially important to me. The cost of having mold testing, duct/furnace cleaned, carpets cleaned, and a general cleaning of a house we just purchased in Grinnell was on the high end of my expectations but seems, after researching this, to align with averages across the country. The "two star deduction" in my review is about James Miller, the owner. He is a pleasant man who is also a bit lacking in affect in terms of how he communicates. I'm guessing James is very left brained - which is important for running the day to day operations of a business but can at times get in the way of empathy, compassion, and reading the room. The best advice I can give - as a customer service trainer who owns a business that trains customer service - is to de-escalate conflict by apologizing first and finding a point of agreement. Any other response unnecessarily increases conflict. Take that advice and use as you see fit, James. Five starts for everyone else! I want to amend my review - after receiving such a lovely response from James, both online and also via text. I so appreciate your thoughtful and measured response, James. In celebration of it - and in the good in all of us - and because it is never too late to do the (W)right thing - I have added two well deserved stars into my review. Awesome job, well done and we will absolutely be using your services again!

Judi and Alan Koch recently hired Integrity to empty and clean an abused rental. Words can't express the efficiency and just plain hard work it took. We were amazed and so grateful. What a team!

Great communication and attention to detail.

Great communication! They were able to work us in quickly and did a fantastic job!

We had integrity come out and clean our carpets. They were easy to talk to. Came and did a estimate and talked to me about what I wanted and hoped for after the cleaning took place. Scheduled my carpets to be cleaned the following week. We are very satisfied with the smell, cleaning and the appearance. Thanks so much! Would recommended you anytime to people.

There are good and then there re great companies. This is a great company that truly does their best to care for their customers. In my line of work, I use a lot of different service providers. Integrity shows up, on time, organized, ready to get the work done, and sticks to there bid!

We have used Integrity for two separate exterior storm damages over the last four years. Both have been completed and made life much easier while dealing with our Insurance Company. They have proven to be knowledgeable and able to maneavor the damage and assessment sequences very well. I give them a high value mark and we receive many compliments to our house in its finished condition.